About the Role
Following the rapidly continued growth of Darktrace's customer base, Darktrace is looking to add to its post-sales team of Cyber Infrastructure Engineers.
As a Cyber Infrastructure Engineer in the Professional Services organization, you will ensure Darktrace is deployed, integrated, and optimized to the highest standards to provide clients with industry-leading, AI-powered, cyber security protection.
This crucial, fast paced role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments as well as leading and becoming a trusted advisor to key customers in their security infrastructure design and planning.
What You'll Be Doing
•Regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture.
•On the support side, efficiently managing customer support tickets to assist with technical issues and proactively engaging with customers to help maintain a healthy deployment.
•Maintaining and enhancing communication between all go-to-market teams including sales, customer success, and operations.
What Experience You Need
Darktrace welcomes applications from technical candidates with the strong ability to collaborate with internal and external stakeholders (including mentorship of other technical resources). On a technical level, you'll ideally have the following experience:
•A technical educational background or experience working as a Network, Cloud, OT or SOC Engineer (or similar role)
•Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model
•Entry level understanding of network and cloud architecture design, configurations, principles, and best practices
•Basic familiarity with OT network principles and practices based on the Purdue model
•Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks
•Fluency in additional European languages is desirable but not essential
Additionally, it would be helpful if you had experience implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) as well as experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email), although this is not a requirement for the role.
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
