About Kraken
Kraken is a crypto platform offering spot trading, margin, futures, staking, and OTC services to individual investors and institutional clients. Its products include trading applications for consumers and professional clients.
Responsibilities
•Answer clients' questions about trading, futures, consumer products, Kraken Desktop, and Crypto DW through text and live support channels
•Diagnose and resolve clients' trading, futures, Kraken Desktop, and Crypto DW issues
•Test new trading features and provide feedback before their release to clients
•Assist in managing the Consumer, Trading, Futures, and Kraken Desktop support team, including quality assurance for other specialists and updating training materials and Confluence articles
•Provide calculation breakdowns for client questions about fees, margin levels, and profit and loss
•Potentially monitor trading activity for fraudulent actions or trade-out attacks
Requirements
•Experience in customer service, such as retail, hospitality, or a customer service center
•Experience with digital asset or other trading platforms, including advanced trading platforms
•Knowledge of trading and charting, with an understanding of leveraged trading through Futures, Margin, or preferably both
•Good math skills
•Ability to learn quickly and adapt to change
•Fluent English
•Availability to work evenings and weekends; working hours would likely align with North America or the EU
Nice to have
•Deep knowledge of crypto
•Experience with Google Sheets and Google Script
•Experience with the platform's API or similar platforms
•French, German, or Spanish in addition to English
•Other data analytics skills or experience
Conditions
•Work evenings and weekends
•Applicants may redact or remove resume information identifying age, date of birth, or dates of educational attendance or graduation
•Qualified applicants with criminal histories are considered in a manner consistent with the San Francisco Fair Chance Ordinance
•Job-related skills or work-style assessments may be part of the hiring process; results are considered alongside experience and interviews and are not the sole basis for employment decisions
•Equal opportunity employer; discrimination and harassment are not tolerated
