Overview
We are looking for a Mandarin-speaking Customer Service Executive to join our team in Kuala Lumpur. You will be responsible for assisting customers, handling enquiries, resolving issues, and providing a professional customer experience in both Mandarin and English.
Why Join Us?
•Competitive salary up to RM4,500/month
•RM300 Mandarin Language Allowance
•Convenient Kuala Lumpur location at G Tower, Ampang Park
•Opportunity to build your career in a global BPO environment
Job Requirements
•Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers
•English proficiency: B1 – able to understand and communicate in English
•SPM qualification or above
•Open only for Local Malaysians
•Customer Service or BPO experience is preferred
•Good communication and interpersonal skills
•Strong problem-solving and customer-handling skills
•Comfortable working in a fast-paced customer service environment
•Stable employment history is preferred
•Able to commit to Rotational shift
Working Hours: 5 working days + 2 days off per week
•Weekday Shifts: Rotational shifts between 9:00 AM and 9:00 PM, with each shift lasting 9 hours
•Weekend Shifts: Working hours are from 9:00 AM to 6:00 PM
Key Responsibilities
•Handle customer enquiries via phone, email, or other communication channels
•Provide accurate information and professional assistance to customers
•Resolve customer issues and complaints efficiently and professionally
•Follow up on customer requests and ensure timely resolution
•Maintain accurate records of customer interactions and cases
•Escalate complex issues to the relevant team when required
•Follow company policies, procedures, and service standards
•Work closely with internal teams to ensure a smooth customer experience
•Meet assigned customer service and performance KPIs
