About Finnair
Finnair is an airline operating in the international travel industry. It aims to make every journey better and is working to decarbonize its operations.
Responsibilities
•Lead analysis of customer, operational, and commercial data to identify trends, opportunities, and areas for business improvement
•Turn findings into clear, decision-ready insights and visualisations
•Apply statistical methods and analytical techniques to understand customer behaviour and support data-driven decision-making
•Work with large and complex datasets to identify underlying patterns and trends
•Identify, pilot, and embed AI opportunities to scale and deepen insight generation and advance Customer Insight practices
•Evaluate customer experience initiatives and provide analytical recommendations for prioritization and business decisions
•Lead and contribute to customer insight projects, ensuring insights drive meaningful business actions
•Partner with stakeholders across the organisation to understand needs and deliver reports and insights
•Proactively share findings to drive action and data-driven decisions
•Continuously improve analytical approaches, measurement frameworks, and insight generation practices
Requirements
•Master's degree or equivalent in a relevant field
•At least 3 years in an analytical role, preferably in customer experience, customer research, or insights, or equivalent demonstrated capability
•Proven analytical capability and experience using quantitative research methods, analysing numerical data, and working across multiple data sources and tools
•Working knowledge of AI and advanced analytics methods and tools, with the ability and curiosity to apply them to insight generation, customer profiling, and reporting
•Solid experience with CX metrics, Voice of the Customer, and development practices
•Comfortable working with large datasets and finding insights that uncover drivers of customer satisfaction
•Ability to translate data into clear findings, insights, and recommendations
•Experience building reports and data visualisations
•Attention to detail, a continuous-learning mindset, and ability to own work end-to-end
•Fluent English and strong communication and collaboration skills, with the ability to influence stakeholders
Nice to have
•Experience collecting and analysing qualitative data
•Fluency in Finnish
Benefits
•Wide leisure travel benefit
•Sickness Fund insurance benefit
•Epassi sport benefit for culture, health and wellbeing, or commuting
•Gyms around the Finnair campus and activities organised by hobby clubs
Hiring process
The hiring process includes a pre-employment security clearance and a drug test.
