About VBET
VBET is a sports betting and gaming operator with 23 years of industry experience, over 10 licenses, and operations in more than 120 countries. Its mission is to provide customers with a safe and secure betting and gaming experience.
Responsibilities
•Own the CRM-Jira board strategy, overseeing board configuration, optimization, and governance across products and regions
•Serve as the escalation point for complex issues and refine workflows to improve tracking, resolution speed, and cross-functional visibility
•Collaborate with responsible teams to embed CRM activities into Jira workflows
•Monitor board performance and health, identify bottlenecks, misconfigurations, and data inconsistencies, and analyze metrics to recommend automation and process improvements
•Review promotion and access-request task briefs for accuracy and compliance, track deadlines and materials, balance workloads, and assign tasks to team members
•Provide CRM teams with guidance and best practices on Jira usage, workflow adherence, and reporting
•Facilitate cross-functional communication through boards and document configurations, workflows, automation rules, and policies
•Evaluate tools and methodologies for CRM-Jira integration and enforce compliance with regulations, offer types, bonus mechanics, and audit requirements
Requirements
•Manage routine deadlines and high-volume reporting periods, such as promotion launches and month-end closes, with composure and attention to detail
•Master Jira workflows, schemes, automation, and board configuration
•Have deep knowledge of CRM tools, back-office systems, and player data management, and map CRM activities to Jira workflows
•Design and refine Jira workflows to improve issue tracking, resolution speed, and cross-functional visibility
•Implement automation to reduce manual overhead
•Prioritize tasks, meet deadlines, and manage workloads in fast-paced environments, including live-event reporting
•Analyze Jira metrics using BI tools to improve processes and report on KPIs
•Partner with responsible teams to align Jira board governance with business objectives and regulatory standards
Conditions
•Competitive experience-based salary
•Family health insurance
•Social events and corporate parties
•4 paid days off per year
•Learning and development
•Transportation
