О компании
Just Eat Takeaway.com is a global online delivery platform connecting tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners through its technology platform.
Задачи
•Design and optimise multi-channel CRM campaigns across email, push, SMS, and in-app platforms to drive long-term customer lifetime value
•Improve campaign performance and customer retention through A/B testing, data analysis, and segmentation
•Streamline CRM processes, voucher planning, and campaign workflows across markets
•Partner with international and local teams to experiment with CRM technologies and AI-driven engagement strategies
•Collaborate with data, product, and brand teams to ensure timely, brand-aligned, customer-focused messaging
•Onboard, mentor, and review the work of junior team members and interns
•Maintain CRM best practices and hold the team accountable for high-impact, error-free execution
•Lead strategic CRM projects involving segmentation, personalisation, cross-channel innovation, and new channel strategies
Требования
•Proven expertise in multi-channel CRM marketing and end-to-end management of complex Email, Push, and In-App campaigns
•Data-driven approach to segmentation and customer retention
•Strong stakeholder management and project ownership skills
•Ability to influence and collaborate with local and global teams
•Proactive and agile approach in a global scale-up environment
•Experience mentoring junior colleagues and a collaborative mindset
•Exceptional English communication skills
•Curiosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies
•Nice to have: additional language skills
Условия
Relocation support is available.
