About the Role
SumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In France, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option for hardware purchases, has significantly increased the number of open payments that need active follow up. You'll be the dedicated point of contact for the French market, working closely with Sales, Customer Success and Customer Care teams to resolve overdue payments and keep customer accounts on track.
Responsibilities
•Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
•Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
•Manage cases in the Finance Salesforce queue in line with agreed service levels
•Process cancellation requests and other administrative account changes accurately and on time
•Collaborate with external debt collection agencies on more complex cases
•Read and interpret financial information across SumUp's platforms, primarily Salesforce
Requirements
•Fluency in French at native or near native level, alongside a good working level of English
•Experience in a customer facing role that involved negotiation, sales conversations or payment collection
•Comfort working with Excel and financial or administrative data
•Strong written and verbal communication skills, with a natural, sales oriented approach
•Genuine energy and willingness to learn, with an interest in building a career in finance or credit operations
Nice to Have
•Experience with Salesforce or Tableau
•Additional fluency in Spanish or Italian
Conditions / Benefits
•Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office first setup
•Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
•A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
•Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days
•Subsidised restaurant tickets (Edenred) and office breakfast on Mondays
•Break4me: 1 month sabbatical after 3 years of service
•Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
