Customer Responsible Charges (CRC) Manager - Transformation and Performance
Full Time / Hybrid (3 days per week on site)
Derby (global role)
An exciting opportunity has arisen for a Customer Responsible Charges (CRC) Manager - Transformation and Performance to join the Aftermarket Team in Derby.
The CRC Manager (Transformation & Performance) will lead the delivery of the Civil Aerospace CRC improvement and transformation agenda, driving both immediate performance recovery and longer-term operating model change.
Working directly for the CRC Taskforce Lead, the role will act as the central integrator, performance lead and transformation manager across the CRC programme, bringing together operational, customer, commercial, finance, legal and digital teams to improve end-to-end CRC outcomes.
What you will be doing:
The CRC Manager (Transformation & Performance) role will be accountable for ensuring CRC issues are actively managed, barriers are removed, benefits are realised and sustainable improvements are embedded into the Civil Aerospace operating system.
•Drive short-term improvements in CRC identification, evidence quality, customer acceptance, dispute resolution, cash recovery and aged debt reduction
•Designing and implement the future CRC operating model, improving process control, governance, data quality, accountability and customer outcomes whilst reducing future value leakage
•Drive delivery of CRC recovery, cash and aged exposure reduction objectives
•Act as the central escalation point for significant CRC issues requiring cross-functional intervention
•Support senior leadership in identifying and prioritising value recovery opportunities
•Translate taskforce strategy into a structured roadmap with clear milestones, deliverables and measurable outcomes
•Drive execution across Operations, Customer, Finance, Commercial, Digital, Supply Chain and Legal functions
•Coordinate multiple workstreams through a single integrated delivery plan
•Establish and maintain effective governance and control mechanisms across the CRC process
•Develop KPI dashboards, management information, benefits tracking and executive reporting
•Monitor performance through leading and lagging indicators
•Apply Lean, problem-solving and process excellence methodologies to improve CRC performance
•Facilitate workshops, root-cause investigations and value stream reviews
•Identify and eliminate process waste, rework and sources of value leakage
•Influence senior stakeholders without direct authority
•Create alignment across operational, commercial and functional priorities
Preferred requirements:
•Significant experience delivering complex transformation and business improvement programmes
•Strong programme and project management capability
•Proven experience driving operational and commercial performance improvement
•Experience working across multiple functions within large, complex organisations
•Strong stakeholder management and influencing skills at senior leadership level
•Experience in Lean, Continuous Improvement, Operational Excellence or Process Transformation
•Strong analytical, commercial and financial acumen
•Experience using performance metrics to drive accountability and results
•Ability to operate effectively in ambiguous and fast-moving environments
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Regional benefits:
•Generous Annual Leave
•Retirement Savings through the Rolls-Royce Retirement Savings Trust
•Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
•Group Income Protection provides an income in the event that you are unable to work due to illness or injury
•Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company.
Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level C.
This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role.
Closing date: Midnight 12th November 2026
Job Category: Service Operations
