Air Liquide

CPAP Therapy Consultant

In short

This role provides administrative and customer-facing support for CPAP therapy and sleep services, including contract management and liaison with payors and insurers. The company is Air Liquide Healthcare Australia, a supplier of medical gases, homecare and sleep services. The job involves handling routine calls, customer inquiries, orders and complaints, and liaising with sales and technical staff. It requires 5+ years of general office experience, a medical office administration background, and a path toward Certified Polysomnographic Technician certification.

About Air Liquide Healthcare Australia
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).
How will you CONTRIBUTE and GROW?
1.Receive and/or place predominantly routine calls.
2.Maintain detailed & current knowledge of company's products/services.
3.Liaise with sales & technical staff to keep them up-to-date with customer needs.
4.Answer customer telephone inquiries, orders, service needs & complaints.
5.Analyze customer service needs for communication to service and technical departments.
Are you a MATCH?
1.College Certificate or Diploma in Medical Office Administration or medical background preferred.
2.5+ years of experience in general office practice.
3.Requirement to become Certified Polysomnographic Technician.
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

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