Job Summary
As a Continuous Improvement Engineer at TravelCenters of America, you will use process mapping, data analysis, and root cause analysis to identify and lead central initiatives to drive operational excellence. You'll identify high-impact opportunities, design scalable solutions, and mentor others in Lean, Six Sigma, and engineering practices. This role demands strategic ownership, thinking big, acting decisively, and taking full accountability for meaningful change, along with the ability to influence and inspire multi-functional teams.
Success in this role hinges on your knowledge of data analytics, engineering techniques, and advanced lean six sigma tools, as well as your business acumen and ability to connect operational improvements to customer experience and financial performance. You'll thrive in a fast-paced environment, adapt quickly to shifting priorities, and build strong multi-functional relationships to ensure improvements are sustained and aligned with long-term goals.
Key Responsibilities
Strategic Process Leadership
•Conduct process mapping, data analysis, and root cause analysis to identify inefficiencies and areas for improvement.
•Independently identify process gaps and systemic issues and design scalable solutions that enhance performance across multiple sites or functions.
•Develop, prioritize, and lead an enterprise-wide comprehensive improvement plan that delivers measurable results in safety, quality, delivery, cost, and employee development.
•Partner with senior leadership to align improvement efforts with strategic priorities and long-term goals.
Advanced Project Management
•Lead and facilitate complex, multi-functional projects using Lean, Six Sigma, and other methodologies to drive improved business results.
•Manage project portfolios, ensuring timely execution, stakeholder alignment, and sustained impact.
•Support launch and stabilization phases, ensuring solutions are embedded and continuously improved.
Engineering & Lean Expertise
•Apply advanced engineering tools (e.g., simulation modeling, layout optimization, labor standards, time studies, resource modeling, quality standards) to drive efficiency.
•Identify and support opportunities for automation implementation within new and established processes.
•Serve as a subject matter expert in Lean Six Sigma, coaching teams and developing internal capabilities to sustain CI, Quality Assurance and Lean Six Sigma principles across the organization.
•Effectively facilitate and execute Value Stream Maps and Kaizen Events through all stages (charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).
•Apply engineering methodologies/tools such as process optimization, labor standards studies (time studies), layout optimization, data profiling and analysis, and resource modeling to improve Truck Service field and support center operations.
Customer & Business Impact
•Apply advanced data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
•Provide regular executive level reporting of data and actions to measure progress against site objectives. Make data driven optimization recommendations that align with Truck Service strategy.
Additional Responsibilities
•Implement and monitor standardized corrective action systems.
•Support safety, risk, and compliance initiatives, prioritizing the "Believe in Zero" safety philosophy.
•Perform other duties as assigned to support the continuous improvement mission.
What We'd Like to See
•Bachelor's degree in Engineering, Business Administration, or related field preferred; equivalent experience considered.
•5+ years of related experience in a continuous improvement, process engineering, or operations function in a similar industry.
•Experience in developing and managing Standard Work, Visual Management Systems, Management Accountability Systems, Plan-Do-Check-Act (PDCA), Value Stream Mapping, Kaizen Event, Lean Six Sigma Projects and 5S/Workplace Organization.
•Intermediate understanding and experience in core engineering and data analysis functions such as slotting, utilization, labor planning, layouts and metrics.
•Strong analytical, facilitation, and stakeholder management skills.
•Proficiency in Microsoft Office Suite.
•Experience with advanced engineering tools, data visualization platforms, and database programming (e.g., Power BI, Minitab, AutoCAD, Labor Management Systems, SQL, VBA).
•Knowledge of truck service operations, data analytics, industrial engineering and Lean Six Sigma methods.
•Understanding of maintenance and repair solutions and automation types, etc.
•Familiar with fleet management, vehicle maintenance operations, managed transportation networks, and various equipment types (trucks, tractors, trailers).
•Travel requirement is approximately 50–75%.
•Valid driver's license.
•Preferred certifications: Lean Six Sigma Black Belt, PMP.
With Us, You'll Enjoy
•Competitive salary and annual bonus opportunity
•Medical, dental, vision, and life insurance
•401(k) with company match
•Paid vacation and holidays
•Tuition reimbursement
•On-site meal discounts
•Discounts on technology, travel, food, and fuel
•Company-paid training and advancement opportunities
•Relocation assistance (relocation not required)
Typical Physical Demands
This role requires frequent verbal and written communication, strategic planning, and collaboration with field leaders and cross-functional teams. While the role is largely focused on analysis, leadership, and oversight, travel to locations will be required. During site visits, light physical activity such as walking, standing, or navigating shop environments may occur. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.
Work Environment
The role is based in a professional environment with standard office conditions. Travel to indoor and outdoor locations will occur, exposing the individual to operational settings such as truck service shops. These environments may include mechanical noise, diesel fumes, moving equipment, and contact with substances typical of commercial vehicle maintenance (e.g., grease, oil). All site visits are conducted in accordance with company safety protocols, and appropriate personal protective equipment (PPE) is provided and expected to be used.
Compensation & Benefits Details
•Base pay: $120,000 - $135,000 (minimum & maximum, genuinely expected range at time of posting).
•Eligible for US Benefits Select. Paid vacation ranges from 120–240 hours per year for full-time employees (60–240 hours for part-time employees), depending on years of relevant industry experience, plus 9 paid holidays per year and 2 personal choice holidays.
•Parental leave policy offering up to 8 weeks' paid leave for the birth or adoption of a child.
•Reward package includes a discretionary annual bonus program, long-term incentive program, and generous retirement benefits including a 401k matching program and a pension for eligible employees.
•Wellbeing package includes access to health, vision, and dental insurance, as well as life, Short-Term Disability, and Long-Term Disability coverage.
Travel Requirement
Up to 75% travel should be expected with this role.
Relocation Assistance
This role is not eligible for relocation.
Remote Type
This position is fully remote.
