Role: Consultant - Internal Service Desk
Experience: 4+ Years.
Location: Bangalore.
About MarketStar
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. Our headquarters are in Utah, USA, with global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia.
Job Summary
This role will be responsible for executing and troubleshooting tickets raised for all ad trafficking, display media and monitoring their delivery across ad exchanges, publishers and networks. Become a subject matter expert in workflows spanning a variety of in-house ad products in order to effectively advocate for operational excellence. Act as the main point of contact for the users, internal departments, and third-party providers for various campaign needs.
Duties
•Handle user tickets, troubleshoot, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Handles client queries and adhere to QA and SLA standards
•Should be able to work in result driven environment with data driven approach
•Liaison with external and internal stakeholders
•Ability to investigate, analyze and solve problems as well as clearly communicate results
•Responsible for all digital media campaigns management and coordination including campaign set up, creative trafficking, reporting & technical support
Must have skills
•4+ Years of experience in Ad trafficking and technical troubleshooting like DCM
•Expertise in Tag Management tools like GTM, Tealium, Content Square etc.
•Should know various ad servers, have extensive and in-depth knowledge of DCM
•Experience working with proprietary pixels & ad server (i.e. Meta, TikTok), familiar with third party vendors (i.e. Nielsen, DCM, Kantar)
•Knowledge of HTML, JavaScript, CSS, Web Analytics tracking and Viewability/Verification
•Proficient knowledge in MMPs, App Installs, Conversion campaigns (i.e. Appsflyer, Kochava)
•Understanding of various third party, and ad verification tags specifications, (Double click, AppNexus, DMPs and IAS etc.)
•Experience working with debugging tools e.g. Chrome devtools
•Strong written verbal communication skills, multi-tasking, and close attention to detail are a must
•Strong judgment and able to prioritize in a fast-paced environment
•Knowledge of JIRA tool preferred but not mandatory
•Multi-Tasker and Team Player
Qualification
•Any Graduate
•Post Graduate degree or equivalent with an excellent academic record
•Relevant experience in Ad operations environment
•Proactive, self-starter - able to identify/foresee issues & call them out beforehand (i.e. noticing a pattern while working on tickets & proactively calling it out)
•Critical thinker - able to learn & apply knowledge when troubleshooting, won't have troubleshooting steps for all scenarios
•Great communication (oral & written) skills
What's in it for you?
•A rapidly growing organization with opportunities across the globe
•Continuous learning encouraged through training programs catered to personal and professional development
•A people-first organization with policies and processes that help you bring the best version of yourself into work
