About the Role
SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, the company has grown into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries, launching 40+ campaigns a week and generating over $500K in revenue every day.
Join the team behind one of the world's most iconic beauty portfolios and help define how global brands win in today's creator economy. Working on this account means having a front-row seat to everything happening across social, culture, creators and innovation. You'll work at the intersection of social, culture, AI, technology and creativity.
Role Mission: As a Senior Community Manager, you will drive community strategy, audience engagement, and reactive content creation for a leading global beauty brand. You will foster active, passionate online communities across key social platforms, blending strategic engagement with hands-on content capture at the speed of culture. Balancing performance analytics with creative storytelling, you will champion the brand's voice and convert social interactions into long-term brand advocacy.
Responsibilities
•Lead day-to-day community management and audience engagement strategies across social platforms including Instagram, TikTok, Facebook, and X/Twitter for a key beauty account.
•Capture and execute hands-on, social-first content (such as vox pops, behind-the-scenes, and trend-led clips) to capitalise on emerging culture and consumer trends in real time.
•Define and implement proactive community engagement concepts that push creative boundaries, elevate brand presence, and drive meaningful audience participation.
•Support content calendar development with community-powered insights, audience trends, and compelling copy that reflects the brand's unique tone of voice.
•Monitor, track, and interpret community metrics using social analytics tools to deliver actionable insights in monthly reports and Quarterly Business Reviews (QBRs).
•Conduct competitive benchmarking and platform trend analysis within the beauty sector to inform strategic decision-making.
•Collaborate closely with internal creative and account teams to deliver impactful client presentations, manage stakeholder expectations, and guide clients on community best practices.
Requirements
•Proven experience in social media and community management within an agency environment or consumer brand, ideally in the beauty, skin care, or lifestyle sectors.
•Hands-on mobile content creation and production skills (video capture, editing, vox pops) with a track record of translating social trends into high-performing content.
•Deep expertise in key social platforms—specifically TikTok and Instagram—including strong knowledge of algorithm nuances, engagement features, and social-first culture.
•Proficiency with social analytics, scheduling, and management tools (e.g., Meta Business Suite, TikTok Analytics, Sprinklr, Sprout Social) to interpret data and build strategic reports.
•Exceptional written and verbal communication skills with strong copywriting capabilities and experience presenting strategy directly to key clients.
Benefits
•Work your way – Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.
•Time that matters – Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.
•Grow with us – Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.
•Be part of the journey – Help shape our team through our referral program and enjoy a collaborative, social culture.
•Your well-being first – Unlimited holidays to recharge, and health coverage through MediCash.
