Description
In this role, you will be developing, managing, and maintaining business relationships with assigned accounts in the region supporting the organization's sales strategy. Working in close collaboration with the regional sales team, you'll be involved in expanding existing customer relationships and executing account sales plans in support of business strategy across the region.
Responsibilities
•Managing sales for the company's products (spare parts) and services throughout the sales cycle with direct customers in the region
•Provide commercial offers as per Customer requests
•Coordinate the cost of service with Clients
•Calculate the cost of services
•Managing RFQs / creating quotations according to customer requirements and company maintenance recommendations
•Prepare Long-Terms Maintenance Contracts, LTSA
•Negotiate proposals and terms and conditions with customers etc.
•Participate in negotiations and resolve disputes with Clients
•Improve Customer loyalty by meeting their needs by following the core standards of the CSE (Customer Support Excellence) program
•Drive sales, achieving sales targets and ensuring customer satisfaction
•Deliver Sales and Prime Margin Annual Operation Plan (AOP)
•Compile forecasts and sales plans for repair services for the coming financial period
•Lead, manage and coordinate communication and interfaces with the customer at appropriate levels
•Support account strategy and work with key stakeholders in the business to achieve optimum results
•Responsible for measuring customer satisfaction and creating action plans to improve satisfaction based on data
•Manage accounts receivable deliverables including payment terms negotiation discussions
•Ensure compliance with the law of the activities of the Company and protect its interests
•Conduct an economic analysis of the market for the provision of services with the development of a competitive cost for such a service from the Company
Requirements
•Ideally, sales or account management experience within a Mining, O&G, power generation (engines, generators), or heavy machinery industries; however, candidates with high attention to detail, resiliency, strong communication skills, and an interest in managing complex accounts in an international environment are also welcome
•BA degree in Marketing, Sales, Technical, or a related discipline
•Extended professional experience in Sales Management, Business Development and/or Account management, including previous customer and/or product experience
•Experience in working within the Mining, O&G, power generation (engines, generators), or heavy machinery industries
•Fluency in English, as this is the main business language, along with any other languages
Nice to have
•MA and/or MBA degree in Marketing, Sales disciplines, or a social discipline
Conditions
No conditions stated in the posting.
