About the Role
You will play a key role in delivering exceptional service to merchants throughout the lifecycle of onboarding, account maintenance, and post‑acquisition support. You will work closely with internal operations, onboarding, and service teams to ensure merchants experience a smooth transition and ongoing support following the TSYS acquisition. This position is critical to supporting Propelr's TSYS merchant portfolio acquisition.
You will serve as a dedicated point of contact to ensure operational continuity, merchant satisfaction, and adherence to service levels during and after the transition of merchant accounts. This role enables scalable, high‑quality support without additional cost to Fiserv, while protecting the merchant experience and strengthening the partner relationship.
What you will do
•Support merchant onboarding, account maintenance, and service inquiries via phone, email, and internal systems.
•Troubleshoot and resolve merchant issues related to processing, funding, account updates, and operational inquiries.
•Coordinate with internal teams (Operations, Risk, Onboarding, Technical Support) to resolve complex issues.
•Track and document all merchant interactions accurately within internal systems.
•Ensure service level agreements (SLAs) are met or exceeded.
•Identify trends, recurring issues, and opportunities for process improvement.
•Provide a seamless, professional customer experience during periods of change and growth.
Experience you will need to have
•1–3+ years of experience in client support, customer service, a call center environment, or merchant services.
•Strong verbal and written communication skills.
•Experience supporting customers via phone and email in a fast‑paced environment.
•High attention to detail with strong documentation skills.
•Ability to manage multiple priorities while meeting SLAs.
•Comfort working with CRM, ticketing, or case management systems.
•Strong problem‑solving skills and a customer‑first mindset.
Experience that will be great to have
•Experience in merchant services, payments, fintech, or financial services.
•Familiarity with TSYS, payment processing platforms, or acquiring systems.
•Experience supporting merchants during onboarding, migrations, or portfolio transitions.
•Exposure to partner‑funded or client‑dedicated support models.
•Understanding of compliance, risk, or operational controls within financial services.
How you'll work
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role.
Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
