About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
•Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
•Introduce Gartner services and capabilities to new clients and communicate value to decision makers
•Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
•Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
•Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need
•2+ years relevant professional and/or internship experience
•Proven track record of success fueled by a passion for delighting clients
•Strong communication, collaboration, prioritization, critical thinking, and influencing skills
•Bachelor's degree preferred
What you will get
•Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
•Collaborative, team-oriented culture that embraces diversity
•Professional development and unlimited growth opportunities
About Gartner
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
Compensation
A reasonable estimate of the base salary range for this role is 62,000 USD - 87,000 USD. Actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Benefits include generous PTO, a 401k match up to $7,200 per year, and the opportunity to purchase company stock at a discount.
The role operates in a hybrid work environment, providing flexibility to work virtually when productive and to meet with colleagues in person.
