About the Role
Broadridge is seeking a Client Relationship Administrator to oversee the delivery of contracted services and help ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. You will build strong client relationships, provide day-to-day advice and support, and coordinate with operational teams and subcontractors to deliver against client requirements.
Responsibilities
•Manage project schedules, risks, scope of work, and budgets.
•Make sure operational teams and subcontractors understand client requirements.
•Build and maintain strong client relationships, providing day-to-day advice and support.
•Promote the organization's capabilities and identify sales opportunities to refer to account managers.
•Support contract extensions and additional business within assigned accounts.
•Establish consistent processes for reviewing service metrics and reporting.
•Manage contracts that may vary in duration, value, and strategic importance.
How You'll Contribute
•Knowledge and experience: Apply established procedures and concepts in your discipline, drawing on formal training or relevant work experience. Develop a basic understanding of related disciplines.
•Teamwork: Understand how your work supports the team and how the team works with others in the discipline.
•Ownership: Manage your own workload and complete administrative, data organization, and coordination tasks with moderate supervision.
•Problem-solving: Recognize and resolve typical issues in your work area, selecting from established options and seeking approval when needed.
•Impact: Support your team through the quality of the services and information you provide, following standardized procedures and practices.
•Communication: Use clear communication to exchange information with clients and colleagues.
Qualifications
•Experience in client relationship management, account support, or service delivery.
•Ability to coordinate work across teams and keep track of schedules, risks, scope, and budgets.
•Experience monitoring service performance, working with metrics, or preparing reports.
•Strong written and verbal communication skills, with the ability to provide clear and responsive client support.
•Organized approach to managing multiple priorities and following established procedures.
•Sound judgment and problem-solving skills, with the ability to address routine issues and escalate others appropriately.
Compensation
•Salary range: $28/hr - $30/hr
•Bonus Eligible
•Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
•Benefits information available at www.broadridgebenefits.com
Apply by clicking the application link and submitting your information. The deadline to apply for this role is December 1, 2026.
