About the Role
Ameriabank is looking for motivated and creative people with excellent communication skills to handle various reception functions in the lobby of the branch office.
Responsibilities
•Meet and greet visitors, provide on-site advice
•Direct the visitors to the relevant front-line staff/units depending on their needs
•Receive, sort and send documents and letters on a daily basis
•Respond to the customer inquiries concerning the Bank products and services, as well as their fees and rates
•Manage queues
•Accompany customers to the safe deposit lockers vault for the customers to use the lockers
•Update the data in the system, activate various services provided by the bank and make changes as the case may require
•Open new cards, card accounts and accept respective applications
•Accept other applications and requests
•Accept payment documents related to the payment cards
•Create and check packages of supporting documents for daily transactions
•Perform other duties defined under internal regulations of the Bank and assigned by the manager
Requirements
•University degree
•Excellent communication skills
•Strong sense of responsibility
•Excellent organizational skills
•Flexibility, time management skills and ability to multi-task
•Interpersonal and conflict management skills
•Listening skills, ability to refer clients to the right place and solve problems on the site
•Client-centric approach
•Team player
•Ability to solve problems and handle difficult situations
•Excellent command of Armenian, Russian and English
Nice to Have
•Work experience is a plus
•Knowledge of MS Word, Excel, Outlook and AS Bank will be an advantage
•Knowledge of other languages will be an advantage
Conditions
•Working hours 10:00-22:00
•40 hours per week
•Permanent
