Medtronic

CAS Clinical Service Mgr

In short

This role leads regional clinical support (CAS) activities for Medtronic's electrophysiology/ablation solutions business, managing a team of Clinical Specialists while partnering with sales to drive adoption of ablation solutions. It requires a Bachelor's degree with 5 years of relevant experience (or advanced degree with 3 years), involves up to 50% travel within the territory, and people-management responsibilities including hiring, coaching and performance reviews. The company is a large global medical device manufacturer, and the posting is for a field-based position in Pittsburgh, Pennsylvania.

Careers that change lives start here
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
A Day in the Life
Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates to ablation solutions activities and program. Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.
This position will require up to 50% travel within their dedicated territory.
Primary Responsibilities
Clinical Support Leadership
•Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
•Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
•Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
•Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
•Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
People Management
•Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary
•Leads regional Clinical Specialists to execute on key goals and objectives
•Assist employees with goal setting, performance reviews, and individual development planning (IDP's)
•Responsible for Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities
Sales Support
•Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/exceed goals
•Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
•Promotes the safe and effective use of Medtronic CAS products and related procedures
Business Operations
•Business Discipline: Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits
•Ensure efficient, effective use of inventory, expenses and assets
Technical Support/Clinical Support
•Represents Medtronic CAS during ablation procedures to provide clinical guidance, technical assistance, and customer engagement
•Receives technical inquiries by customers and team. Researches and supports resolution for solutions to questions or problems
Educational Support
•Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
•Educates and trains physicians, hospital personnel and office staff on CAS products and procedures (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
•Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel
Required Qualifications
•Bachelor's Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience
Preferred Qualifications
•Experience within Electrophysiology (sales, clinical, etc.)
•Management experience (sales, clinical, training, etc.)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
U.S. Work Authorization & Sponsorship
U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package.
Salary ranges for U.S. (excl. PR) locations (USD): $130,000-140,000. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Application window for this opening is anticipated to close on 6 Nov 2026.

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