Candidate Care Specialist
Location: Bogotá
About the job
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. As Candidate Care Specialist within our Talent Services Team.
This is an opportunity in our Global Talent Services function at Sanofi Hubs. Sanofi 'Hubs' are where key strategic business operations are hosted, providing centralized services across Global Medical, Finance, People, Procurement, Digital, R&D and more.
Our Vision: We deliver best-in-class enterprise solutions and be the catalyst for modernization and transformation, enabling Sanofi to chase the miracles of science. Hubs are synonym to GBS/GCC that is widely known in the industry.
Global Talent Services is one of the key service lines in Hubs, part of Chief Talent Office, that helps provide E-2-E Talent Acquisition services globally to businesses spread across General Medicines, Specialty care, Vaccines, R&D, Manufacturing from Hubs across regions in proximity. This role will be responsible to coordinate, schedule, and close admin work to facilitate hiring for North America, Lat Am & Canada in managing the volume hiring needs. Across 2023/2024 the last few years' average hiring volumes have been in the region of 3000+. This is subject to growth as Sanofi expands its launches in the region. You will be responsible to assist in hiring the best talent for Sanofi while providing world class candidate experience.
Major Responsibilities
•Execute the candidate care strategy as communicated by the Candidate Care Partner, supporting the Candidate Care Partner in delivering exceptional candidate experiences.
•Proactively engage with candidates throughout the recruitment lifecycle (e.g., interview scheduling, post offer support), utilizing preferred communication channels to provide timely updates, answer questions, and gather feedback.
•Administer and collect candidate satisfaction surveys, analyzing feedback to identify areas for improvement within the candidate journey.
•Contribute ideas and recommendations to the Candidate Care Partner for process improvements, leveraging technology and data-driven insights to optimize candidate interactions.
•Collaborate effectively with both recruiters in hubs and in market to ensure candidate care practices are aligned with regional guidelines and best practices.
•Contribute to the development and maintenance of a comprehensive candidate knowledge base and resources, providing easy access to information and support throughout the recruitment process.
About you
You are a highly motivated and experienced recruitment professional with a proven track record of success in leading and managing global recruitment teams, operating within a global business services environment and building new capability in talent teams. You are passionate about delivering exceptional experience and are driven by a desire to continuously improve recruitment processes and outcomes. You are a strategic thinker with a strong understanding of the talent acquisition landscape and are adept at building strong relationships with stakeholders at all levels.
•Experience: Proven track record of success in providing admin and scheduling in recruiting the best talent
•Experience working with a global Centre of Excellence and driving standardization across multiple locations
•Soft and technical skills: Exceptional communication and strong candidate and stakeholder management skills
•Deep understanding of recruitment best practices, processes, and technologies, including experience with scheduling tools
•Education: Bachelor's degree
•Languages: English & Spanish
•Portuguese or French is a plus
Why choose us?
•Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
•You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions
•You'll be part of a truly diverse cross-cultural team and can have real business impact
•Flexible working policies, including up to 50% remote work
•Private medical care, life and health insurance, and gender-neutral paid parental leave
•Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation
•Mexico and Argentina play an instrumental part in creating best practice and innovation within the 3 vaccines production plants
