About the Role
As Campus Director, you will lead the delivery of exceptional workspace and site services across a large, complex client campus environment, ensuring operational excellence, a high-quality employee experience, and strong alignment with client expectations. You will be recognized for your ability to lead high-performing teams, build trusted stakeholder relationships, and drive consistent execution across multiple operational decision-making areas.
Leading a diverse and multi-talented team of over 15 specialists, you will role model integrity, accountability, and professionalism while maintaining an engaging and inclusive team culture. A genuine commitment to service excellence, collaboration, and continuous improvement will be key to your success.
Leadership & Team Management
•Actively foster an environment of teamwork, cooperation, inclusion, and high performance, understanding that team's success drives client success.
•Deliver proactive, development-focused people management: understand your team's aspirations and career goals, and coach, mentor and address performance or capability gaps with clarity and consistency, building plans to address areas of development.
•Support team development through skills and performance assessments, regular 1:1 meetings, timely feedback, follow-up actions, and thoughtful workload oversight.
•Partner closely with internal COEs and HR to support workforce planning, succession planning, hiring, and talent development across both JLL teams and vendors.
•Encourage knowledge sharing across accounts and participation in JLL Integrated Facilities Management forums, helping the team stay connected to best practices, innovation, and market trends.
Client & Stakeholder Management
•Build a strong understanding of the client's business, priorities, and workplace strategy, using that knowledge to shape service delivery, operational improvements, and project execution across the campus.
•Use advanced interpersonal skills and stakeholder management capability to navigate a highly matrixed environment with confidence and credibility, building productive working relationships with client stakeholders, internal partners, and service providers while balancing competing priorities.
•Work collaboratively with account leadership, workplace teams, project teams, and cross-functional partners such as food services, security, and IT to deliver integrated outcomes.
•Be responsible for achieving contractual KPIs and SLAs through disciplined execution, service quality oversight, and continuous improvement, including providing clear, transparent operational and financial reporting that highlights trends, risks, variances, and opportunities for corrective action.
Operations
•Lead the continued development, standardization, and implementation of operating procedures to ensure reliable, efficient, and seamless delivery of services across the campus portfolio, with a focus on simplification and accuracy improvement.
•Contribute to space planning strategies and solutions that respond to changing business needs, balancing strategic objectives with practical execution.
•Support the successful delivery of major and minor capital works, moves, adds and changes, and workplace projects in line with client requirements and operational standards.
•Own annual operating budgets, support monthly forecasting, track spend, oversee financial controls, and review budget performance to ensure the campus portfolio operates within plan; use operational and financial data to identify cost pressures, support corrective action, and drive sound, value-focused decision-making.
•Use financial and operational data to identify cost pressures, productivity opportunities, and service improvements.
•Build trust with client stakeholders through disciplined financial management, transparent reporting, and clear communication of risks, variances, and cost-saving opportunities.
•Help ensure compliance with JLL and client health, safety, environmental, and risk management requirements, and support the implementation of user experience programs, technology rollouts, training initiatives, and process improvements to enhance service consistency and employee experience.
•Prepare reports, analyze performance trends, and present insights and recommendations to stakeholders in a clear and professional manner.
Sourcing & Vendor Management
•Oversee vendor relationships and contracts to ensure services are delivered safely, effectively, and in line with agreed scope, quality, and commercial expectations.
•Drive strong vendor governance through performance reviews, service monitoring, issue resolution, and regular evaluation of outcomes against contract requirements; support commercial discipline by monitoring spend, controlling scope changes, identifying value opportunities, and helping ensure value-for-money outcomes for the client.
•Ensure strategic sourcing initiatives are followed, JLL tools and procurement processes are used appropriately, and site teams are supported in major sourcing and procurement activities. Vendor performance management, contract compliance, and service accountability will be essential parts of the role.
Required Qualifications
•Minimum 10 years of experience in facilities, workplace, campus, or portfolio operations within a complex multinational environment.
•Minimum 5 years of leadership experience managing teams, service providers, and vendors in a matrixed, client-facing environment.
•Strong experience in stakeholder management, with the ability to communicate clearly and confidently with diverse groups at all levels.
•Strong written communication and presentation skills, including the ability to provide concise updates and detailed analysis when needed.
•Strong budget management and financial acumen, including spend control, forecasting support, variance review, and data-driven decision-making.
•Experience managing vendor performance, contracts, sourcing activity, and service delivery against KPIs and SLAs.
•Strong operational knowledge across workplace services, hard and soft services, space planning, MAC activity, and workplace project delivery.
•Ability to work effectively across multiple matrix reporting lines and prioritize competing demands.
•Calm, resilient, and adaptable, with the ability to perform effectively under pressure and respond to rapidly changing situations.
•Strong collaborative leadership style, with the ability to build trust, develop talent, and work effectively across teams.
•Knowledge of local health, safety, and risk requirements in Singapore, including manager accountability for safe systems of work and incident response.
Preferred Qualifications
•Degree or relevant professional qualification in facilities management, engineering, property, workplace management, hospitality, or a related discipline. The JLL career framework supports using a university degree or relevant certification where appropriate.
•Experience in a technology, corporate campus, or high-touch client environment.
•Experience supporting capital works, office fit-outs, workplace transformation, or employee experience initiatives.
•Familiarity with facilities management systems, reporting tools, and performance dashboards.
•Experience using operational and finance data to monitor performance and support decision-making.
Location
On-site – Singapore
