About the Role
Are you GAME to JOIN US and be our new Business Process Manager? SoftConstruct is on a search for a new player to join our team.
Responsibilities
•Analyze existing business processes to identify areas for improvement and optimization
•Design and document new processes that align with business objectives and best practices
•Work with stakeholders to gather requirements and ensure process designs meet business needs
•Lead the implementation of new processes, including defining roles, responsibilities, and timelines
•Coordinate with IT teams for system integration and automation to support process improvements
•Conduct training sessions and workshops to ensure successful adoption of new processes across teams
•Optimize processes continuously based on feedback, data analysis, and industry best practices
•Develop key performance indicators (KPIs) and metrics to measure process performance
•Monitor process execution, identify bottlenecks or deviations, and implement corrective actions
•Drive change management initiatives to ensure smooth transitions during process changes
•Engage with stakeholders at all levels to communicate process changes, gather feedback, and address concerns
•Foster a culture of continuous improvement and process excellence within the organization
•Identify potential risks associated with business processes and develop mitigation strategies
•Ensure that processes comply with regulatory requirements, industry standards, and internal policies
•Maintain comprehensive documentation of all business processes, workflows, and related procedures
•Generate regular reports and dashboards to communicate improvements
•Provide insights and recommendations based on data analysis to support strategic decision-making
•Carry out other duties assigned by the immediate supervisor, which are in line with the job description and do not contradict the labor code
Requirements
•Master's degree in Business Administration, Management, Engineering, or related field
•Advanced knowledge of Armenian and English is mandatory
•Proficiency in process modeling and diagramming tools (e.g., BPMN, Visio)
•Familiarity with process improvement methodologies (BPM, Six Sigma, Lean, BPM)
•Knowledge of business process automation, workflow optimization, and change management principles
•Strong analytical skills with the ability to assess complex processes and identify optimization opportunities
•Excellent project management abilities, including planning, execution, and stakeholder management
•Knowledge of business process automation, workflow optimization, and change management principles
•Effective communication skills, both verbal and written, with the ability to collaborate across teams and levels
Nice to Have
•Certifications such as Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP)
•Knowledge of Russian
Conditions
No conditions specified in the posting.
