Описание
Описания нет
Задачи
•Capture and document business change requirements across Loyalty, Airport Check-in, and Contact Center domains in line with the target operating model
•Analyze current and future state processes to identify operational gaps resulting from the migration from CRIS to a new third-party platform
•Support stakeholder engagement and communication to help business teams understand system and process changes affecting their roles
•Capture detailed user journeys to align business operations with the new platform
•Support UAT and SIT by validating the correct implementation of business workflows and operational scenarios
•Collaborate with cross-functional teams to translate requirements into system design and functionality
•Facilitate stakeholder workshops and discussions to gather, clarify, and refine business requirements
Требования
•5+ Years of experience as a Business Analyst, with an aviation industry background
•Experience in Loyalty, Airport Check-in, and Contact Center business domains
•Skills in process analysis, current-to-future state mapping, and operational gap identification
•Expertise in capturing and documenting business requirements and user journeys
•Experience supporting UAT and SIT, including business workflow validation
•Competency in stakeholder engagement and communication across business and technical teams
•English proficiency at B2 level or higher
Будет плюсом:
•Standard capability level
•Bachelor's degree in an IT-related discipline
•Business analysis certification from a recognized body such as IIBA CBAP
•Familiarity with Confluence and JIRA
Условия
Условий в вакансии нет
