About the company
FDM is a global business and technology consultancy that provides talent solutions. It has centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2,500 employees.
Responsibilities
•Lead business and data analysis for complex change initiatives within scrum teams, working with Product Owners and senior stakeholders
•Analyse and document CRM and Client Services processes, identifying opportunities for optimisation, automation, and alignment with business goals
•Evaluate CRM-centric solutions for feasibility, risks, costs, and benefits, and recommend practical enhancements to processes, systems, and data
•Translate business requirements into user stories, acceptance criteria, process documentation, and technical specifications for developers, testers, and data engineers
•Drive agile delivery through backlog refinement, sprint planning, and release cycles
•Define requirements for reporting, data migration, and analytics
Requirements
•Strong knowledge of CRM systems and processes, including Dynamics 365
•Experience in Asset Management
•Proven experience in business and data modelling, process design, solution concepts, and technical delivery for CRM and Client Services solutions
•Strong SQL skills and experience with data management, reporting, analytics, and data migration requirements in agile projects
•Proficiency in agile and scrum methodologies
•Ability to translate complex requirements for technical and non-technical audiences
•Commercial and customer-focused approach, strong stakeholder relationship skills, and ability to coach or guide less experienced colleagues
Conditions
•Initially a six-month contract, with very good prospects to extend
•Career coaching, mentoring, and access to upskilling throughout the FDM career
•Assignments with global companies and opportunities to work abroad
•Opportunity to re-skill and up-skill into new areas, develop non-linear career paths, and build a skillset within the field
•Annual leave and workplace pension
