It Starts With You
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
The Difference You Make
The Representative, Customer Experience provides administrative and/or operational support and services for the Customer Excellence team.
•Supports the Customer Excellence function through the coordination of meetings, meeting minutes and the observation of potential opportunities.
•Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.
•Conducts research and shares findings with Customer Excellence team.
•Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact.
•Assists in the organization of material submissions and reports.
•Assists with administrative duties including processing, scanning, copying and other administration functions.
•Supports other special projects and assignments as needed.
What You Bring
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
•Bachelor's Degree or equivalent work experience - Preferred.
Qualifications
•0+ Years Customer Service experience - Preferred.
•Bilingual Spanish - Preferred.
•Basic computer and data entry skills.
•Strong organizational and prioritizing skills.
•Strong analytical and problem solving skills.
•Strong verbal and written communication skills.
•Ability to adhere to policies, procedures, and instructions of management.
•Ability to work independently as well as part of a team to meet common objectives.
•Ability to respond to internal and external requests as needed.
•Ability to support multiple teams simultaneously.
•Ability to function as a team player.
•Ability to change direction as project demand dictates.
Certifications
•No Certifications listed for this job.
It Would Be Nice For You To Have
•Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
•Experience in Microsoft Office products.
What Else You Need To Know
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
Minimum: $30,750.00 USD
Maximum: $50,000.00 USD
Risk Culture
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Working Conditions
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
