About Overwolf
Overwolf is a platform for in-game creators and gamers who create or use user-generated content around their favorite games. It helps creators develop gaming experiences and supports more than 100 million gamers every month.
Responsibilities
•Own and nurture relationships with mod authors, supporting them and setting them up for success
•Partner with mod authors on strategy, user experience, product improvements, and retention
•Develop a deep understanding of authors' needs and priorities, and translate their feedback and data into actionable insights
•Collaborate with Research and Development, Marketing, Quality Assurance, Support, Product, and Operations teams to ensure mod authors have the support they need
•Lead author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy
•Monitor relevant modding communities and communicate feedback, emerging issues, and overall sentiment
Requirements
•At least 1 year of experience in customer success, developer relations, or a related field
•Passion for PC gaming and hands-on experience across multiple genres
•Active participation in online gaming communities
•Native-level written and spoken English
•Daily use of Discord
•Strong understanding of internet culture and online community dynamics
•Flexibility to work outside standard hours when needed to support authors across time zones
•Ability to work independently and collaboratively
•Ability to manage multiple projects and tight deadlines in a fast-paced environment
•Creative, resourceful approach to solving complex issues
•Exceptional analytical skills and ability to turn data into actionable insights
•Keen eye for product design and user experience
•High attention to detail
•Strong interpersonal skills and a friendly, positive, proactive attitude
Nice to have
•Knowledge of ARK modding; ability to speak fluent creator, product, data, and internet in one Discord thread
Conditions
•Location: United Kingdom
•Remote work
