About Sumsub
Sumsub provides AI-powered trust infrastructure for compliance operations, connecting identity and business verification, fraud prevention, transaction monitoring, and risk workflows. Its platform helps teams reduce manual work and enter new markets.
Responsibilities
•Lead complex termination cases end to end, from assessment and documentation to coaching and execution, ensuring legal compliance and minimizing organizational risk
•Partner with HRBPs and Talent Partners to manage formal employee grievances and lead fair, thorough, and confidential investigations where appropriate
•Advise managers and leaders on complex performance management, disciplinary processes, and employee relations matters
•Collaborate with HRBPs, Talent Partners, Legal, and HR Operations to deliver consistent, compliant, and employee-centric employee relations processes
•Draft and review sensitive documentation, including performance improvement plans, warning letters, termination letters, and settlement agreements
•Identify recurring employee relations issues and recommend policy or process improvements
•Handle employee relations matters confidentially, empathetically, and fairly, and maintain thorough case documentation
•Own and maintain onboarding, offboarding, contract administration, employee data management, and HRIS accuracy
•Ensure HR documentation complies with local labor laws, internal policies, and audit requirements
•Manage and improve HR workflows, templates, and standard operating procedures
•Prepare and maintain HR reporting and metrics, including headcount, turnover, and terminations
•Support payroll-adjacent processes
•Answer employee questions about policies and contracts
•Partner with Legal and Payroll on process alignment, documentation standards, and risk mitigation
Requirements
•At least 5 years of HR experience combining HR operations and employee relations
•Experience managing complex or contested terminations, grievances, and investigations
•Fluent English
•Working knowledge of international labor laws across multiple regions, different engagement types (employment and B2B), and HR compliance requirements
•Strong stakeholder management skills and the ability to advise managers and senior leadership
•Sound judgment and discretion when handling sensitive and confidential information
•Strong written communication skills and experience drafting formal HR documentation
•Experience with HRIS systems and HR reporting or data
•Ability to balance empathy for employees with protecting the business and making decisive decisions
Nice to have
•Experience in a fast-growing or multi-regional company
•Close partnership with Legal on employment matters
•Mentoring or supporting HR team members
•A law degree
Conditions
•Work from the place that works best for you; no mandatory office days or attendance trackers
•Flexible working hours; no fixed 9-to-5 schedule, with the expectation that work remains productive and aligned with the team
•Birthday holiday, 10 personal days per year, seven sick days without paperwork, and extra time off around Christmas and New Year
•Fair, transparent, market-benchmarked compensation; salary varies by work location and local market conditions, and a universal salary range is not provided. Location-specific compensation will be shared in writing early in recruitment
•Learning opportunities and coverage for role-specific events
•Financial bonuses for marriage and welcoming a new baby
•Fully covered team offsites a few times a year
•Work tools and hardware provided
Hiring stages
TA screening, Hiring Manager Interview, and Final Interview
