Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Role: Assistant Product Manager
Business Function: Product
Reports to: Senior APM
Department: Product Operations
Nature and Purpose
Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels.
Accountabilities with Key Outcomes
1.Product Creation – Accountable for the creation of products as defined by Global Product Business Unit Leader.
2.Manages the product range – manages the portfolio of products throughout their life cycle, including system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance/housekeeping and ad-hoc analytics.
3.Customer Service – Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner.
4.Inventory – manage parts throughout the product lifecycle including NPI performance, EOL, SKU flagging, Non-Stocked range management.
5.Product Data Management – review online content of NPIs and legacy products and work with key stakeholders to make improvements to drive online sales.
6.Marketing co-ordination – work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities.
7.Quality – responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation.
Knowledge, Skills and Experience
Essential
•Exceptional focus on customer service, quality and attention to detail
•Excellent communication skills
•Comfortable speaking with multiple global stakeholders
•Experience in managing multiple priorities and meeting deadlines/SLA commitments
•Excel and IT skills
•Ability to work autonomously & drive results
•Strong quantitative and data management skills
Desirable
•Experience of working in electronics components industry/and or distribution
•Experience succeeding in a Global Matrix organization
•Experience working in a customer service environment
•Technical aptitude
•Experience of working within a quality assured environment
Job Impact/Influence Measures
•Direct impact on Sales, margin and market share of business unit
•Direct impact on supplier relationship through interaction and strong execution of product related matters
•Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy
Decision-making Authority
Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function.
Shift timings
UK shift - 1PM to 10 PM
