About Polymarket
Polymarket is a peer-to-peer prediction market platform where people trade on the outcomes of real-world events. It aggregates opinions into transparent, market-based probabilities across politics, economics, sports, culture, and current affairs.
Responsibilities
•Design and maintain dbt data models for support data covering ticketing, KYC, withdrawals, and market resolution workflows
•Integrate data from Decagon, BPO partners, CRM systems, and WFM tools into the cloud warehouse
•Build data quality tests, monitoring, and documentation
•Define shared metrics and dimensions in the semantic layer for CX, operations, and leadership
•Build dashboards and self-serve datasets so CX teammates can answer operational questions independently
•Identify recurring failure patterns in support data and document findings for the CX playbook and internal stakeholders
•Partner with the central data engineering team on shared pipelines, infrastructure decisions, and data governance
Requirements
•5+ years of experience in analytics engineering, data engineering, or a closely related data role
•Expert SQL and strong hands-on dbt experience, including modeling, testing, and documentation
•Experience with a cloud data warehouse such as Snowflake, BigQuery, or Redshift
•Experience with data ingestion tools such as Fivetran or Airbyte, and working knowledge of Python
•Strong data modeling fundamentals and a track record of building systems used by non-technical teams
•Experience diagnosing complex, multi-variable issues and clearly communicating findings to non-technical stakeholders
•Track record of building or improving documentation, such as data documentation, support playbooks, or process guides
Nice to have
•Prior experience with customer support, CRM, or trust and safety data
•Experience influencing product or policy decisions using CX or operations data
•Familiarity with on-chain data or crypto transaction flows
Benefits
•Competitive salary, equity, and benefits
•Unlimited PTO
•Full health, vision, and dental coverage
•401K match
•New MacBook Pro, big display, and accessories
