Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate everyday products.
Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.
The role is based in Azcapotzalco/Polanco, Mexico City (hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact.
Where You'll Make a Difference
•Serve as the first point of contact for HR-related queries, providing Tier 1 support through multiple communication channels.
•Manage day-to-day HR data entry operations across various HCM systems, ensuring 100% accuracy for all employee lifecycle events (e.g., onboarding, offboarding, changes, and leave management).
•Ensure compliance of employee data with internal policies, labor regulations, and data privacy standards.
•Support system enhancements, testing cycles, and the implementation of new HR system modules or features.
•Handle and resolve employee queries within defined Key Performance Indicators (KPIs), escalating complex issues when necessary.
•Generate regular and ad-hoc HR reports to support leadership decision-making.
•Manage the People Operations inbox, ensuring timely and accurate responses to employee inquiries.
•Create and issue employment documentation such as contracts, starter packs, and termination letters, ensuring alignment with HR processes.
What Makes You the Right Fit
•Bachelor's degree in Human Resources, Business Administration, or a related field.
•2–4 years of experience in HR operations, HR systems administration, or HR analytics.
•Advanced English proficiency, with the ability to communicate clearly in professional and business environments.
•Experience with HR systems, including Human Capital Management (HCM) platforms such as Workday, SAP, or similar.
•Demonstrated ability to manage sensitive data with a high level of accuracy, confidentiality, and attention to detail.
•Strong organizational skills with the ability to manage competing priorities and meet deadlines.
•Effective communication skills and the ability to collaborate with cross-functional stakeholders.
How Would You Stand Out?
•Knowledge of digital HR support models and ticketing systems.
•Strong problem-solving skills and a proactive approach to continuous improvement.
•Portuguese proficiency is a plus.
Why Choose Us?
•Professional onboarding process
•Training opportunities
•Learning and development programs
