DXC Technology

Analyst I Business Process Transactions//RR-0473701

In short

This role supports Life BPS operations, managing documentation, reporting, and knowledge transfer processes related to IVari PHS incoming volume and workload distribution, specifically on LifeLoans work type. It is an attrition replacement position with defined SLA targets (Tier 1: 95% in 5 days, Tier 2: 98% in 7 days) and associated penalty terms. The company is DXC Technology, a large IT services firm, hiring for its Noida, India location.

Job Description: Life BPS OPS

1.Attrition replacement position (replacing Jai Kumar; EID: 11592134; End Date: 6/18/2026).

2.This position is to support the IVari PHS incoming volume and current workload distribution. The role involves managing documentation, reporting, and knowledge transfer processes. Resource will be working on Work type - "LifeLoans".

3.SLA Description: SLA Target - Tier 1 - 95% (5 days), Tier 2 - 98% (7 days). SLA Target: SLA Target - Tier 1 - 95%, Tier 2 - 98%. SLA Actuals: July and Aug 100%. Penalty Dollars: $4500 monthly.

At DXC Technology, the work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

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