About the Role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Senior Business Process Analyst
Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. The Senior Business Process Analyst role sits in the People & Places organization within Corporate Functions. Our team improves the HR services that employees rely on every day, from benefits to everyday support. In this role, you will analyze how those services work across the systems behind them, and help shape a simpler, more automated experience for employees around the world.
Responsibilities
•Map and analyze HR service processes across connected applications and systems, and document current and future states for the teams that build change and training materials
•Gather and prioritize business requirements, and translate them into clear technical specifications for technology partners
•Partner with business leaders and technology teams to guide solution design, and take part in user acceptance testing for major programs across Workday, ServiceNow, and Jira Service Management
•Use artificial intelligence analysis of support ticket data to find ways to simplify, standardize, and automate processes and reduce escalations
•Contribute to the move of our HR support platform from ServiceNow to Jira Service Management, and the adoption of new automation tools
•Manage projects and enhancements in Smartsheet, and present solutions and results to business leaders
Requirements
•4+ Years relevant professional experience
•Experience mapping and analyzing business processes, including how integrated applications and systems connect
•Experience working with HR systems, ideally Workday or another human capital management platform
•Understanding of HR support requests, case management, and ticketing processes
•Proficient communication, facilitation, and presentation skills, with the ability to explain complex concepts clearly
•Experience navigating requirements across business and technology teams and influencing outcomes without formal authority
•Ability to work independently at a senior level, manage competing priorities, and navigate ambiguity
•Experience using Smartsheet, Miro, Microsoft Office, and artificial intelligence tools to document, plan, analyze, and communicate work
•Ability to handle sensitive information appropriately and learn complex systems operating across countries with different legal requirements
•Experience working with Jira Service Management or ServiceNow workflows and forms
•Experience in an HR support environment, such as a help desk, People Services, or HR operations team
•Experience using automation or artificial intelligence to improve support processes
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
