Job Description
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices - while facilitating customer experience transformation.
Essential Job Functions
•Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
•Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
•Responsible for the accurate handling and timely execution of any policy worked
•Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
•Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
•Perform other related duties as assigned or required daily
•Must provide an elite customer service experience via letters or phone calls made internally or externally
•Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
Mandatory Qualifications
•High School Diploma as minimum degree (will be required to provide)
•2 minimum years of Individual Life Insurance experience is mandatory
•2 minimum years of death claims full cycle processing experience is mandatory
•Working knowledge of life insurance products and applicable policies, procedures, and guidelines
•Microsoft Office and MS Teams work experience
•Great typing and documenting skills
•Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
•Inbound/outbound customer service experience, communication skills and phone etiquette are required
•Great ability to multitask between client's applications and DXC systems
Work Environment
•Laptop, docking station, monitors, headset will be provided
•Schedule: Monday – Friday, business hours are 7:30am to 6pm CST
•All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
