About: Trust Wallet is a non-custodial cryptocurrency wallet that helps people securely manage digital assets. It supports over 10 million assets across 100+ blockchains and provides access to Web3, the on-chain economy, and an ecosystem of partners.
Responsibilities:
•Build and own AI backend and Agent workflows
•Design, build, and maintain multi-turn conversation systems, including context management, tool calling, knowledge retrieval (RAG), state management, and human handoff
•Define success criteria with Product, Design, and QA leads
•Turn production failures into evaluation samples and regression tests
•Measure the impact and side effects of every change before and after release
•Diagnose root causes of failures across model judgment, knowledge gaps, tool responses, backend stability, and conflicting rules
•Apply the appropriate fix for each cause rather than defaulting to prompt tweaks
•Handle timeouts, retries, graceful degradation, async jobs, and third-party dependency failures
•Ensure issues are traceable through logs, changes are versioned, and failures have recovery paths
•Provide reasoned positions on requirements, covering feasibility, cost, risk, and alternatives
•Propose better approaches and break work into phased, shippable deliverables
•Share progress, blockers, ETAs, and next checkpoints proactively
•Track real-world impact after launch and provide clear documentation and handover materials
Requirements:
•Production LLM/Agent experience at scale
•Experience building LLM or Agent features used by 10,000+ active users and maintaining and improving them after launch
•Strong backend engineering fundamentals
•Ability to own production code, APIs, data flows, and incident troubleshooting
•Experience building evaluation sets, regression suites, and production monitoring, and explaining how improvements were verified as real rather than random fluctuation
•Ownership mindset: make decisions, surface risks early, and verify features in production before considering them done
Nice to have:
•1 year of experience in a crypto, DeFi, or Web3 company, especially a wallet, exchange, L1/L2 protocol, or DeFi platform
Conditions:
•Fully remote role open globally; candidates must have the right to work in their country of residence
•Flexible working hours
•Competitive salary and benefits
•Learning and career development opportunities
•Work with international teams in a global organization with a flat structure
•No contact within 4 weeks of the application date means the application should be considered unsuccessful
