About the Role
You will own post-sale relationships for loyalty and rewards partners from kickoff through launch and growth. You will design programs, manage launch plans and timelines, coordinate internal stakeholders, lead business reviews, identify expansion opportunities, maintain account records, and bring partner feedback into product planning.
Requirements
•3–7 years of experience in account management, customer success, implementation, partner management, or program management
•Complex multi-stakeholder program management experience
•Written and verbal communication
•Relationship management
•Commercial acumen
•CRM
•Project tracking
•Spreadsheet
•Data analysis
Responsibilities
•Own post-sale relationships for loyalty and rewards partners
•Translate signed deals into program designs, including earn structures, redemption catalogs, offer strategy, funding models, and success metrics
•Build launch plans, drive timelines, and resolve blockers
•Serve as the single point of contact for partner teams
•Coordinate Product, Engineering, BD, Compliance, and Marketing stakeholders
•Lead recurring business reviews and recommend program improvements
•Identify account expansion opportunities and provide context to BD
•Maintain account documentation, launch trackers, and internal reporting
•Bring partner feedback into product roadmap planning
Benefits
•Unlimited time off with a 10-day minimum
•Flexible workplace options, including working from home or an office
•Home workspace setup stipend
•95% employer-paid health, dental, and vision plan costs for US employees
•90% employer-paid health, dental, and vision plan costs for dependents
•Company-subsidized life insurance
•401(k) with a 4% company match
•Equity option plan
•Monthly health and wellness stipend
•DoorDash credit for in-office lunch and dinner
•Domestic and international team and company offsites
