About
CryptoProcessing by Coinspaid is a stablecoins payment provider that helps businesses accept digital assets and convert them to fiat. With over 11 years of industry experience, it connects businesses to crypto users and makes transactions simple.
Responsibilities
•Assist assigned clients with routine account questions
•Ensure client volume and revenue targets are met or exceeded through outstanding service, proactively identifying growth opportunities
•Maintain, optimize, and negotiate contractual agreements and terms
•Forecast, monitor, achieve, and report on client-based targets
•Build strong relationships with internal teams and stakeholders
•Organize virtual and face-to-face client meetings
•Promote and communicate the product's benefits and value
•Keep records updated in CRM and other internal software
•Travel occasionally to industry expos, conferences, and networking events
•Perform other duties as required from time to time
Requirements
•2+ Years of account management experience in Fintech, Crypto, or another online business within a B2B setting
•Service-first, self-motivated, and able to work independently
•Strong listening and empathy skills, with a focus on client service and commercial results
•Comfortable in a fast-paced startup environment focused on speed and problem-solving
•Structured and efficient in managing work and time
•Strong negotiation skills and a focus on mutually beneficial solutions
•Passion for crypto and current payment solutions
•High energy, a positive attitude, and a belief in teamwork
•Strong problem-solving, organization, and reporting skills, with attention to detail
•Experience using Salesforce, Jira, Confluence, Intercom, and Tableau
•Proficiency in English and Russian, written and verbal
Conditions
•Benefit Bar of up to €230/month for sports, mental health, coworking, home office, or medical-related expenses
•Optional offices and relocation support
•Flexible, async-friendly environment
•Budget for courses, certifications, and professional development
•Language learning support
•Cross-team learning and knowledge sharing
•Medical insurance or reimbursement, depending on location
•Access to mental health support
•Financial support for important life events
•Merch shop with rewards system
•Team offsites and company events
