About: SOFTSWISS supplies iGaming software solutions. Its Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers through a single integration.
Responsibilities:
•Manage day-to-day communication with casino operator clients and respond to their requests
•Build long-term client relationships by understanding client needs and providing timely support
•Identify opportunities to introduce relevant services, game content, and other solutions to existing clients
•Monitor account and product performance, analyze data, and highlight opportunities for improvement
•Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements
•Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients
Requirements:
•At least 2 years of experience in Account Management, Customer Success, or a similar client-facing role
•Strong written and spoken English at B2+ level
•Experience building and maintaining strong client relationships
•Ability to analyze data and turn findings into practical recommendations
•Strong problem-solving skills and ability to handle client issues efficiently
•Confident communication and collaboration with international, cross-functional teams
Nice to have:
•Written and spoken Russian
•Experience in the iGaming industry or with B2B digital products
Conditions:
•Location: Georgia, Poland
•Private health insurance
•Sports benefits
•Comprehensive Mental Health Program
•Free online English lessons
•Local language courses
•Paid time off
•Maternity leave support
•Referral program rewards
•Upskilling, internal workshops, and participation in professional conferences and corporate events
