About the role
SOFTSWISS supplies iGaming software solutions. Its Casino Platform provides the core infrastructure operators use to launch, manage, and scale online casino businesses, covering account management, game operations, responsible gaming, and regulatory compliance.
Responsibilities
•Coordinate communication between the Client and internal teams
•Represent the Client within the Casino Platform
•Assist the Client with technical requests and issues via the helpdesk
•Perform initial troubleshooting, debugging, and issue iteration
•Escalate unresolved cases to related teams
•Prioritise and manage the Client's requests and issues
•Consult the Client on using the product
•Act as a stakeholder for client-relevant product requests
•Iterate on the Client's ideas and problems to tailor the product to their needs
•Proactively monitor the Client's system and its technical and business metrics
Requirements
•English proficiency at B2 or higher
•Russian proficiency at C1 or higher
•Strong communication skills for technical and non-technical audiences, conflict resolution, and cross-functional collaboration
•Strong analytical thinking, including distinguishing correlation from causation, identifying patterns, solving complex problems, and thinking critically under pressure
•Experience with business analysis and product management processes to align technical solutions with customer needs
•Previous experience in large-scale software development environments, including customer-facing roles
•Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
•Proficiency in analyzing datasets to extract actionable insights and drive decision-making
•Experience with GitLab CI/CD pipelines and understanding of data-driven systems
•Good command of HTML and CSS
Nice to have
•Familiarity with Agile frameworks, including SCRUM, and iterative delivery
•Desire and ability to learn new concepts, tools, and methodologies
•Familiarity with APIs, multi-tenant architecture, proxying, and related network concepts
•Basic knowledge of modern frontend frameworks, particularly React, SSR, SEO principles, and responsive design practices
Conditions
•Private health insurance
•Sports benefits
•Comprehensive Mental Health Program
•Free online English lessons
•Local language courses
•Paid time off
•Maternity leave support
•Referral program rewards
•Upskilling, internal workshops, and participation in professional conferences and corporate events
