About the Role
This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with world-class sponsored pharmaceutical content and doctors' own user-generated content. The mission is to continually improve these offerings as well as identify new ways to support the community of doctors throughout their career.
Responsibilities
•Proactively build and maintain customer relationships, delivering highly successful campaigns and maximising revenue streams for M3(EU)
•Act as the link between the customer and the Company
•Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication
•Manage a portfolio of customers in conjunction with the senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them
•Maintain a detailed understanding of your account portfolio
•Develop and maintain thorough account plans for each customer
•Work closely with internal teams to ensure that the Customer is receiving the highest level of service and excellent delivery of campaigns
•Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
•Gather, monitor and analyse campaign performance data, providing detailed and meaningful information back to the customer
•Responsible for generating awareness within clients of developing capabilities of M3
Requirements
•Proven ability of building strong client relationships and surpassing expectations
•Experience of managing accounts and relationships for multiple customers
•Experience in managing campaigns, coordinating team members, developing timetables and setting deadlines to achieve objectives
About M3 EU
M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since its inception in 2000, the company has seen remarkable growth, fuelled by its mission to utilize the internet for a healthier world and more efficient healthcare systems. Its success is anchored in trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research.
Benefits
•25 days annual leave
•Participation in a company bonus scheme linked to personal and company performance
•Group Life Cover 4x salary
•Pension 4%/4% employee/employer contributions
•Vitality medical cover after probation
•Staff discount scheme
•Discounted gym membership
