IQVIA

2141 - Tech/Systems Support Analyst

In short

This role designs, programs, debugs, and maintains system/web enhancements and new products, while managing one or more concurrent projects from concept to implementation. The company is IQVIA, a global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The job requires managing near-shore, offshore and onshore delivery teams, liaising with cross-functional teams and stakeholders, and championing Agile adoption within projects. A Bachelor's degree in Computer Science or a related field (or equivalent experience) is required.

Job Overview
Designs, analyzes, programs, debugs, and maintains system/web enhancements and/or new products.
Essential Functions
•Defines and delivers one or more concurrent projects ensuring assigned projects are conducted professionally and delivered according to agreed business objectives, schedule and budget.
•Ensures that software is developed consistently within the business and departmental strategic vision.
•Liaises with cross-functional teams such as: Business Architecture, Technical Architecture, Operations & Production and Production Services (Support) groups as necessary to ensure the successful delivery of required projects.
•Manages near-shore, offshore and onshore delivery teams
•Liaises with and manages expectations of stakeholders/product owners and other third-party agencies.
•Under general direction, is responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.
•Takes projects from original concept through final implementation. Works with management across the organisation to define, plan, develop and implement new information products and services. Initiates, plans, executes, controls and closes all project activity.
•Interfaces with all areas affected by the project including internal commercial customers, subject matter experts, production and support, and leads small to medium sized cross-functional teams drawn from these and other groups.
•Plans and manages resource allocations and task assignments within a matrix managed environment. Manages and controls scope, schedule and budget for projects while championing Agile transition within the projects allocated.
•Ensures adherence to quality standards and organisational policies, reviews project deliverables, communicates project status and risks, with associated recommendations, to all stakeholders.
Qualifications
•Bachelor's Degree Computer Science, a related field, or equivalent experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

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