Workplace Experience Ambassador – JLL
What this job involves:
As a Workplace Experience Ambassador, you'll be at the heart of creating exceptional workplace experiences that elevate how our clients and their employees interact with their environment every day. This dynamic, client-facing role combines hospitality excellence with operational expertise to transform facilities into engaging, welcoming spaces where people thrive. You'll serve as a visible advocate for service excellence across your portfolio, building meaningful relationships while managing everything from front desk operations to service coordination and event support. Through proactive communication, attentive care, and a hospitality-first approach, you'll directly impact how employees and guests experience their workplace—making this role essential to JLL's commitment to delivering outstanding client service and innovative workplace solutions.
What your day-to-day will look like:
•Welcome guests and employees at reception and building entrances for a minimum of two hours daily, creating warm first impressions while managing arrivals, departures, badging processes, and office orientations with confidence and professionalism
•Conduct floor walkthroughs to assess workspace conditions including offices, conference rooms, mailrooms, and pantries, ensuring they're properly stocked, maintained, and meet brand standards while identifying service gaps or concerns
•Serve as the primary point of contact for client employee inquiries, troubleshooting service issues, and responding to all requests within one business day with personal follow-up to ensure complete resolution
•Perform routine service delivery assessments and walkthroughs to monitor compliance with service level agreements, policies, and performance metrics while collaborating with facilities management to maintain operational excellence
•Organize and operationalize client engagement events by coordinating with account stakeholders and cross-functional teams to ensure flawless execution and proactive communication before, during, and after activities
•Build and maintain lasting relationships with clients, employees, guests, and service partners through authentic engagement, anticipating needs, identifying issues early, and delivering creative hospitality-focused solutions
•Leverage AI tools and business intelligence to enhance operational efficiency, automate routine administrative tasks, identify service trends, and drive continuous improvement initiatives across the experience program
Required Qualifications:
•High school diploma or GED with 2-3 years of experience in hospitality management or similar client-facing service delivery roles
•Demonstrated proficiency in Windows-based office software including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with ability to learn and leverage AI tools for workflow automation and efficiency
•Exceptional interpersonal and communication skills with proven ability to build rapport quickly, demonstrate empathy, and engage effectively with diverse stakeholders at all organizational levels both verbally and in writing
•Strong vendor management experience with demonstrated ability to collaborate across teams and coordinate with service partners to ensure seamless service delivery
•Ability to maintain professionalism, composure, and discretion under pressure while managing confidential information and handling multiple priorities in a fast-paced environment
Preferred Qualifications:
•Analytical skills to assess service delivery situations, identify operational trends, implement solutions, and contribute to process improvement initiatives
•Experience conducting service assessments, monitoring compliance with service level agreements, and maintaining performance metrics in facilities or workplace environments
•Demonstrated initiative, flexibility, and leadership in taking ownership of projects, adapting to changing priorities, and driving results that exceed client expectations
•Background in organizing and executing corporate events, employee engagement activities, or hospitality programs within professional workplace settings
•Enthusiasm for creating exceptional workplace experiences combined with a continuous improvement mindset and willingness to adopt emerging technologies and best practices
Location: Webster, TX (on-site)
Work Shift: 08 Hour Day - 1st Shift/Morning Shift
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position: 42,000.00 – 50,900.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Benefits:
•401(k) plan with matching company contributions
•Comprehensive Medical, Dental & Vision Care
•Paid parental leave at 100% of salary
•Paid Time Off and Company Holidays
•Early access to earned wages through Daily Pay
