Job Description
Our goal is to be the most welcoming and friendly place to work; our people deliver this with a fun and caring attitude. Our Workspace Experience Ambassadors build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.
Joining our team as a Workspace Experience Ambassador, you will help build and lead a supportive and social place, where we can all be at our best. To achieve this, the Ambassador creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long term relationships, and use workspace data to enhance the workspace experience.
We always:
•Choose to be happy and care about the happiness of others.
•Are open and true to ourselves and others.
•Are accountable and care about facing challenges and owning them.
•Care about being engaged in heart and mind.
•Provide an exceptional hospitality experience at every touch point.
•Care about performance and solutions.
•Care to praise and acknowledge success.
•Care about our environment and our future.
What this job involves:
•Deliver an exceptional customer experience to our client.
•Create a welcoming, first-class atmosphere for client and visitors.
•Support the client's App by updating the latest information for a digitalized customer experience with content management and system uploading.
•Take ownership of digitalized services that support the client within the workplace.
•Maintain the space at a high standard and support way finding and Content Screen management for collaboration and common areas across scattered business partners and functions.
•Build relationships with key stakeholders & encourage interaction between colleagues.
•Drive and develop the community by organising engaging, popular events.
•Understand the needs of the business or businesses you support.
•Create a culture of community well-being, supporting and guiding clients through the challenges & opportunities of the new workplace environment.
Community engagement:
•Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.
•Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.
•Build relationships and encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events and map the participation.
•Understand the needs of the business and what drives the businesses you support.
•Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.
•Support and collaborate with other Experience Ambassadors to deliver the shared vision.
Content and events:
•Building a conscious community through a local event calendar (aligned to the regional calendar).
•Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.
•Drive collaboration and partnerships across a range of different industries through the community calendar – e.g., craft-making workshops with a distributor, yoga sessions with an influential instructor, etc.
•Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance community engagement.
•Gatekeeper of the digital signage and communication displays.
•Contribute to monthly newsletter to connect with users and to promote community activities.
•Work alongside the Catering and Events team to brainstorm, plan and organise events relating to the community's interests.
•Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos, and ensure events are consistently promoted in a timely manner.
•Work with the communications team to create event collateral and promotion materials for events in a timely manner.
•Engage with the online community and respond to comments and requests.
•Take ownership of resolving issues and provide personal follow-up as necessary.
•Responsible for maintaining up-to-date Customer journeys and mapping service standards.
Technology:
•Work with the BI&T team to introduce innovative technical solutions to increase Customer Experience, increase engagement with events, and demonstrate efficiency through these tech solutions.
Desired or preferred experience and technical skills:
•Outstanding confidence and strong networking skills.
•A passion for and understanding of the Future of Work (FoW) model.
•A great sense of teamwork, accountability, mindfulness, and willingness to go the extra mile for users and your team.
•Strong verbal and written communication skills.
•Understand how to interpret and use feedback to increase service levels and enhance key touch points; competent in translating feedback data.
•Knowledgeable about current and future technology resources available in the industry to offer an enhanced hybrid service.
•Exceptionally organised and well-versed in multitasking.
•Able to handle pressure, think quickly and calmly.
•An energetic, cheerful, and outgoing personality.
Required Skills and Experience:
•2+ years of relevant experience in customer service, events, sales, or related industries.
•Prior experience in co-working, corporate real estate, or start-up environments would be an advantage.
•Proficient computer skills such as MS Office and email etiquette.
•Flexible to work in shifts or occasionally out of hours when requested.
•Excellent communication skills (both verbal and written).
•Good negotiation skills, coordination, and networking capability.
Location:
On-site – Hong Kong, SAR, China.
