About Shine
Shine is the financial copilot for entrepreneurs and small business owners. Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.
Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe. We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal.
Your Role as a Working Student – Layout Team
As a member of sevdesk's Layout Team, you will support the creation, customization, and maintenance of customer document layouts, including invoices, quotes, delivery notes, letters, credit notes, and reminders. Your responsibilities include editing HTML and CSS templates, creating and adapting letterheads, processing customer deals and support tickets, managing customer conversations, and ensuring that layouts meet individual customer requirements.
You will work closely with the Customer Success, Tech Support, Billing, and Product teams to resolve customer inquiries and coordinate cross-functional topics. You will also contribute to internal projects aimed at improving workflows and efficiency, documenting processes, and analyzing customer feedback.
About you
Hard Skills
•Basic knowledge of HTML and CSS
•Experience with or interest in document layout and design
•Ability to adapt and customize document templates
•Experience with a code editor, preferably Visual Studio Code
•Familiarity with Adobe Creative Cloud, especially Adobe Acrobat or similar tools
•Ability to work with customer relationship management and ticketing systems
•Willingness to learn tools such as HubSpot, Slack, Confluence, Jira, and Billwerk
•Basic understanding of troubleshooting and quality assurance
•Strong attention to detail when reviewing layouts, formatting, and customer requirements
•Good written and spoken German; English is a plus
Soft Skills
•Structured and organized way of working
•Strong attention to detail and accuracy
•Customer-oriented mindset
•Excellent communication and teamwork skills
•Ability to work independently and take ownership of tasks
•Problem-solving skills and a hands-on mentality
•Reliability and transparent communication
•Flexibility and willingness to learn
•Ability to prioritize tasks and manage several requests simultaneously
•Openness to feedback and continuous improvement
Requirements
•Enrolled student, preferably in media informatics, computer science, communication design, business informatics, or a related field
•Interest in HTML/CSS, document design, and customer support
•Availability for a working student position alongside your studies
•Willingness to work collaboratively in a cross-functional team
Our recruitment process
1.A 30' first call with Talent Acquisition Specialist to get to know you better and share more about Ageras.
2.A 45' interview with HM to discuss your past experiences and the role we are offering.
3.A 45' BC you will complete a short practical task related to HTML/CSS, document layouts, or customer requirements. Afterwards, we will discuss your approach, answer any remaining questions, and talk about the next steps.
