Shine is the financial copilot for entrepreneurs and small business owners. Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.
Part of something bigger
Today Shine is part of Cegid, a European leader in cloud software for finance and accounting. Together they're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, they now reach over one million small businesses and 15,000 accountants across Europe. They're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain and Portugal.
Your Role as a Customer Operations Manager - Junior
Your mission? Make every Customer motion run better. Across Sales, Onboarding, Growth, and Retention, you will turn the customer strategy into day-to-day execution. RevOps builds the systems and infrastructure; you make sure the right customers enter the right motion, at the right time, with the right sequence — and that the team can see exactly how every part of the funnel is performing. You will sit close to the Customer team leads, challenge performance with data, identify where funnels are breaking, and continuously improve how the teams operate.
What you'll be doing day-to-day
•Build and run the customer campaigns. Create and maintain outreach campaigns, call cadences, and email sequences in HubSpot across Sales, Onboarding, Growth, and Retention. Launch them by market, monitor performance, and continuously improve them.
•Turn customer segments into executable pipelines. Take the segments and opportunities produced by the data and RevOps teams and translate them into clean, prioritised, deduplicated, and assigned call lists. Make sure the right customer reaches the right team — and that no opportunity gets forgotten or worked twice.
•Own the operational performance view. Maintain the dashboards and reporting each team lead and market needs to run their business. Make sure the numbers are accurate, accessible, and ready before the performance meeting starts.
•Find where the funnel is breaking. Track activity, contact rates, conversion, stage progression, pipeline ageing, lost reasons, and revenue outcomes across every motion. Spot underperformance early, dig into why it is happening, and challenge the team on what needs to change.
•Drive continuous performance improvement. Compare campaigns, segments, markets, and sequences to understand what works. Recommend changes to targeting, prioritisation, cadence, messaging, and processes - and measure whether those changes actually improve the KPIs.
•Operationalise new markets and motions. When launching a new market, product, or Customer motion, work with RevOps and the relevant team lead to make it operational: pipelines, properties, lists, sequences, dashboards, and reporting.
About you
•You have hands-on experience in CRM, Sales Ops, Marketing Ops, or RevOps. You bring around two to three years of experience building and running campaigns, sequences, workflows, and reporting yourself.
•You are at home in a CRM. HubSpot experience is a strong advantage: lists, workflows, sequences, properties, pipelines, and dashboards should all feel familiar. If your background is in Salesforce or another CRM, you are technically curious and quick to learn.
•You are curious about the numbers. You are comfortable working in spreadsheets and BI tools, building reports, and digging into performance. When a conversion rate moves, your first question is why.
•You are exceptionally organised and commercially minded. Multiple markets, motions, campaigns, and stakeholders do not intimidate you. You create structure, keep the details clean, and make sure things do not fall through the cracks.
•You are fluent with modern operating tools. Slack, HubSpot, and Notion are part of your everyday toolkit, and experience with a BI platform such as Omni, Looker, or similar is a strong plus.
•You communicate clearly in English. Professional fluency in English is essential. French is an advantage.
Our recruitment process
1.30' call with Talent Acquisition
2.45' interview with Hiring Manager
3.60' business case presentation to highlight your skills and give you a hands-on feel for the role
What we offer
•Impact: This team is foundational to ensuring multiple aspects of Shine's business is operating as the best on the market.
•Ownership: Join a team and help shape its mission just as it's getting started, with support from experienced leaders.
•Innovation: Work in a dynamic, ambitious environment with space to grow and try your ideas and approaches.
•Mission-driven: Likes the mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.
