TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. With more than 1,900 employees worldwide, hundreds of millions of users and around 645,000 customers across all industries rely on our products.
Responsibilities
Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a work student and help our customers solve their IT challenges while delivering an outstanding customer experience.
•Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
•Assist customers with topics such as software usage, licensing, subscriptions, invoicing, and account management.
•Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
•Support customers in understanding and effectively using our software solutions.
•Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
•Contribute to delivering a high-quality customer experience by building strong relationships with our customers.
Requirements
•Fluent in German and English; additional languages are a plus.
•Strong interest in technology, software, and IT environments.
•Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
•Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
•Comfortable working with Windows and macOS environments and learning new technologies.
•Ability to support customers across various topics, including technical inquiries, licensing, subscriptions, invoicing, and account-related requests.
•Strong analytical skills with the ability to balance technical and administrative tasks.
•Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
•Self-motivated, curious, and eager to continuously learn and develop.
•Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.
What we offer
•The contract location will be Porto, Portugal.
•Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business!
•Fixed Contract with trust based working hours.
•Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas.
•Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7.
•We truly live and celebrate our cultural diversity! Our colleagues come from more than 70 countries and speak more than 40 languages.
•We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings.
•Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you!
•Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job.
