Description
We're looking for a Staff UX Designer to help shape the future of AI-powered and data-driven experiences in Transaction Services. In this role, you'll lead the design of products and services that support critical banking journeys, helping clients and ING colleagues manage payments, cash management, liquidity, and transaction-related processes more effectively. You will work across discovery and delivery, turning complex operational, regulatory, and technical challenges into experiences that are intuitive, efficient, and valuable.
Responsibilities
•Define and evolve the experience vision for Transaction Services products and journeys.
•Identify opportunities where design, data, and AI can improve customer and operational outcomes.
•Translate business strategy into actionable UX strategies, priorities, and measurable outcomes.
•Align stakeholders around a shared understanding of user needs and business goals.
•Own the full design process from discovery through implementation.
•Conduct and synthesize user research, stakeholder interviews, and service investigations.
•Create journeys, flows, wireframes, prototypes, and high-fidelity designs.
•Validate concepts through testing, experimentation, and data-driven iteration.
•Design experiences that span multiple teams, systems, and operational processes.
•Simplify complex financial and operational workflows into intuitive user experiences.
•Balance user needs, business objectives, regulatory requirements, and technical constraints.
•Drive consistency across products and experiences within the domain.
•Act as a role model for design excellence and user-centered thinking.
•Mentor designers and contribute to the growth of the Design Chapter.
•Influence decision-making through research, storytelling, and evidence-based recommendations.
•Help define and improve design practices, frameworks, and standards.
Requirements
•8+ years of experience in UX, Product, or Service Design.
•Strong portfolio demonstrating end-to-end design ownership and measurable impact.
•Proven expertise in complex systems, workflows, and enterprise products.
•Deep experience in user research, interaction design, prototyping, and validation.
•Strong proficiency with Figma and modern design methodologies.
•Ability to influence without formal authority and navigate complex stakeholder environments.
•Excellent communication, facilitation, and storytelling skills.
Nice to have
•Experience working with AI, data products, analytics, or financial services is a strong plus.
Conditions
•25-28 vacation days depending on contract
•Pension scheme
•13th month salary
•8% Holiday payment
•Hybrid working
•Personal growth and challenging work with endless possibilities
•An informal working environment with innovative colleagues
