Description
The Alexa for Shopping design team develops features for Amazon's personalised, agentic AI assistant. Its experience combines Rufus and Alexa+ to support shopping across the Amazon Shopping app, website, and Echo Show, where customers can browse and shop the full Amazon store using voice, touch, or both.
Responsibilities
•Develop near- and long-term customer experience strategy
•Design interaction flows, wireframes, prototypes, and high-fidelity visual interfaces, partnering with Conversation Designers on conversational components
•Define UI patterns for LLM-generated and agentic content with Science and Engineering teams, ensuring designs are scalable and technically feasible
•Present design work to UX, product, engineering, leadership, and partner organisations for review and feedback
•Collaborate with design team members on experiences, design systems, frameworks, processes, and best practices
•Assess and optimise new and existing features with UX research and data analysis teams
•Navigate ambiguity, changes in direction, and evolving customer expectations, bringing clarity to design decisions
Requirements
•Speak, write, and read English fluently
•Bachelor's or higher degree in Interaction Design, Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Visual Communication, or a related field, or equivalent professional experience demonstrated through a strong portfolio
•Portfolio demonstrating senior-level excellence in visual and interaction design
•8+ years of experience in user experience design or interaction design
Nice to have
•Experience designing LLM-enabled or AI-driven customer experiences
•Proficiency in industry-standard design tools such as Figma
•AI-assisted prototyping methods
Conditions
•Location: London
