Job Description
— JOB TITLE: EET Employee Engagement (New Business)
— SALARY: £31,380
— LOCATION(S): Watford
— HOURS: Full-time
— WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support.
About this Opportunity
Are you a passionate and driven individual with an interest in consultative customer care and a genuine desire to help people?
As a New Business Engagement Executive focusing on new business enquiries, you will play a pivotal role in expanding our reach and bringing the benefits of our employee car scheme to a wider audience. You'll be a key player in our dynamic Employee Engagement Team, responsible for proactively connecting with potential customers, guiding them through the process, and ultimately driving new business growth. This is an exciting opportunity to contribute to a rapidly expanding company and make a tangible difference to our growth.
About us
We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.
What you'll need
•Customer-Focused Approach: A genuine passion for providing exceptional customer service and building strong relationships.
•Communication Skills: Excellent communication, interpersonal, and negotiation skills, with the ability to confidently interact with customers over the phone and via email.
•Interpersonal: A warm, enthusiastic, and outgoing personality with a genuine desire to help others.
•Problem-Solving: A proactive and resourceful problem-solver with the ability to prioritize tasks effectively under pressure. Ability to think critically, solve problems creatively, and adapt to changing situations.
•Personal Attributes: Self-motivated, driven, and detail-oriented with a flexible approach to work. A proactive and self-motivated individual with a strong work ethic and a desire to succeed with experience of working in a phone-based customer service or sales role.
•Great Teammate: Ability to work collaboratively as part of a team and contribute to a positive and supportive work environment.
•Product Knowledge: Strong interest in cars and the automotive industry. (Prior knowledge of salary sacrifice car schemes is a plus!)
•Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks, manage a pipeline, and meet deadlines.
And any experience of these would be really useful
•Inbound Lead Conversion: Manage a high volume of inbound inquiries via phone and email, applying your consultative skills to convert interest into confirmed orders. Provide expert guidance and address customer objections with a solution-oriented approach, ensuring a positive and informative experience.
•Proactive Outreach: Initiate outbound calls to a targeted customer base, enthusiastically presenting the advantages of our employee car scheme and identifying qualified leads.
•Quotation & Follow-Up: Prepare tailored vehicle quotations, clearly communicate lead times, and proactively follow up with customers to nurture leads and secure orders.
•Product Knowledge Expert: Stay up-to-date on the latest vehicle models, features, and industry trends, enabling you to provide informed recommendations and guidance to customers. Participate in test driving internal demo cars to enhance product knowledge.
•Event Participation: Represent the company at driver roadshows and launch events, gathering valuable customer feedback and promoting our services.
•Customer Support: Assist customers with initial platform logins, navigate the ordering process, and provide ongoing support throughout their journey.
•Collaboration & Teamwork: Collaborate effectively with colleagues, supervisors, and other stakeholders (e.g., suppliers, partners) to ensure a seamless customer experience. Find opportunities to improve the order process and contribute to ad-hoc projects as needed. Taking on other business-related activities outside of the above, that may be required.
•Exceptional Customer Communication: Provide outstanding customer service through phone and email, building rapport and establishing long-term relationships. Manage live chat inquiries to provide immediate support and guidance to potential customers.
Benefits package
•A generous pension contribution of up to 15%
•An annual performance-related bonus
•Share schemes including free shares
•Benefits you can adapt to your lifestyle, such as discounted shopping
•22 days' holiday, with bank holidays on top
•A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
