About the Role
You will support brokerage customers with trade-related assistance through timely email and phone communication. You will manage customer trading activity, complete back-office processing, resolve trade breaks and commission discrepancies, perform end-of-day checks, and troubleshoot customer issues. You will coordinate with Risk Management, Account Management, Finance, and Customer Support while maintaining accuracy in a high-pressure environment.
Requirements
•Strong technical aptitude and ability to troubleshoot client-side software and computer issues
•Excellent written and verbal communication skills
•Ability to learn and work with proprietary trading software
•Organization and attention to detail
•Ability to work alternate shifts as needed
•Flexibility to work mid or overnight shifts, including holidays
•Ability to work a 4x10 schedule with 10.5-hour shifts and a 30-minute lunch
•Availability to support weekend coverage as needed
Responsibilities
•Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and daily operational tasks
•Perform back-office functions, including trade allocations, treasury processing, and trading platform setup
•Monitor and resolve trade breaks, commission discrepancies, and adjustments
•Complete end-of-day checks
•Assist with contract expiration monitoring and post-trade allocation support
•Collaborate with Risk Management, Account Management, Finance, and Customer Support
•Troubleshoot issues and resolve customer inquiries in real time
•Support strategic projects and additional responsibilities as needed
•Maintain accuracy while multitasking in a high-pressure environment
Benefits
•401k plan with up to 3.5% company match
•18 days of annual paid time off
•7 paid holidays
•20 additional flex remote days annually
•5 company-wide office-optional weeks tied to major holidays
•5 conditional holidays annually
•1 service day annually
•Paid parental bonding leave
•Health, vision, and dental coverage
•Life and disability insurance fully covered by NinjaTrader
