Job Description
To strengthen our Workplace team, we are hiring a Field Support Technician to provide onsite support at a banking sector client's premises, ensuring the maintenance and proper functioning of IT equipment.
Main Responsibilities
•Onsite technical support to users
•Diagnosis and resolution of hardware and software incidents
•Repair of equipment and peripherals
•Preventive maintenance and reviews
•Inventory, CMDB and spare parts management
•Escalation of incidents when necessary
•Updating technical documentation
•Compliance with defined SLAs
Profile Sought
•Vocational or higher education in Computer Science, Systems, Telecommunications or similar field
•Good knowledge of hardware and software
•Ability to diagnose and solve problems
•Customer orientation and autonomy
•Fluency in Portuguese and English
Valued
•Knowledge of ITIL
•Experience in the banking sector
•Experience with CMDB and inventory control
•Basic knowledge of networks
•Spanish
•Experience managing parts/equipment
Schedule
Monday to Friday, 08:00 to 17:00, with possible extension depending on operational needs.
What We Offer
•Integration into a global leader in information technology
•Professional development opportunities through participation in challenging projects and contact with diverse technologies
•Access to the DXC Learning platform for training and certifications
•Participation in challenging projects and contact with diverse technologies
•Collaborative and flexible work environment
•Health insurance
•Competitive salary package adjusted to the role
