About
Zero Networks provides network security solutions.
Responsibilities
•Diagnose and resolve technical issues, providing timely and accurate customer support
•Collaborate with cross-functional teams to enhance product functionality and resolve customer challenges
•Continuously improve technical skills and knowledge
•Uphold high service standards in every customer interaction
•Communicate clearly, empathetically, and effectively with customers and team members
•Tackle complex problems with resilience
Requirements
•Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
•5+ years of relevant work experience in Network/Security/SaaS Support
•Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting
•Proven experience in a technical support role
•Excellent problem-solving and communication skills
•Fluent English (C1 or above)
•Willingness to learn and adapt in a fast-paced environment
•Strong understanding of network security and ability to work independently and as part of a team
•Commitment to innovation, integrity, and excellence
Conditions
•Location: Munich, Germany
